Ever needed to have a ‘direct’ conversation with someone but weren’t quite sure about how to approach it?

Perhaps you needed to explain their performance was below par, or their behaviour was having a negative impact on others.  Or perhaps, scariest of all, you’ve been landed with the task of telling someone that the organisation has decided to “… let them go …”

Whatever the situation, the apprehension beforehand can be draining.  Don’t panic!  This workshop can help you in such situations.

You will learn how to:


Deliver a difficult message clearly and objectively

Convey caring yet detachment at one and the same time

Structure a constructive, 2-way exchange

Ensure conversations are productive and ‘straight forward’

Cope with a range of likely reactions

Develop effective ‘coping strategies’

What previous attendees said:

“There has been a total transformation. Staff are both more confident and more impressive in their approach to Senior management.”

Capital One

Why choose us

Our objective is simple: we aim to give every person we coach consistent excellence.
Honesty and authenticity are the cornerstones that underpin our coaching.

Our mission is to make people the best that they can be and to provide consistent excellence in communication.

We aim to transform people by listening to their needs and giving them knowledge, skills and techniques that will help them to be the best they can be at all times.